Shipping Policy

Shipping Processing Time

Regrettably, we only ship to Canada at this time.

If you place an order before 8:00 AM EST, it will be processed and shipped on the same day once the payment has been verified. If you placed an order on the weekend, you will have to wait until Monday for the order to be processed and shipped.

If we are experiencing a high volume of orders, shipments may be slightly delayed and can take 1-5 days. If there is a significant delay, we will reach out to you directly.

Shipping Rates and Delivery Time

ATTENTION: Due to COVID-19, we cannot guarantee delivery times with Canada Post at this time.

All items are shipped via Xpresspost from Ontario. It typically takes 2-3 business days in Ontario or Quebec and 4-8 business days in Eastern Canada, Western Canada and rural areas. The shipping cost will depend on your shipping location.

Wrong or Incorrect Address

CBD Magic is not liable for any products that are shipped to an incorrect or wrong address. It is the buyer’s responsibility to enter in the correct address details. If a package comes back to us as “undeliverable” or as “insufficient” or “wrong address,” the purchaser will be charged for shipping the package to its proper destination (even if the order originally warranted free or reduced shipping).

Damages

We offer protection with Route and it costs approximately 1% of your order. By default, this option is enabled and will cover any damages, lost or stolen items.

CBD Magic is not liable for any products damaged or lost during shipping. If your order was damaged, please contact Canada Post to file a claim.

Order Cancellation

You may cancel your order anytime before the product is shipped.

  1. Go to Your Orders.
  2. Click Cancel Items.
  3. Click the checkbox next to the items you wish to remove.
  4. Click Cancel to complete the cancellation.