Refund Policy

Refunds & Credits of Online Purchases

We will issue a refund for the full purchase price (including taxes) of any unopened item that you return within 14 days of the purchase transaction.

Please contact [email protected] and make sure to enter all of the relevant information including order number. It can take up to 14 days to process the refund and credit your account. We will notify you via e-mail once the return has been processed.

Please note that your financial institution will take approximately five business days to reflect any changes. Original shipping and handling costs are non-refundable.

Note: Original shipping and handling costs are non-refundable unless the return is due to a CBD Magic error.

Damages

We offer protection with Route and it costs approximately 1% of your order. By default, this option is disabled. If enabled, it will cover any damages, lost or stolen items.

CBD Magic is not liable for any products damaged or lost during shipping if you do not have Route protection. If your order was damaged, please contact Canada Post to file a claim.

Exchanges

We can exchange your products, however it must not be opened and the shipping cost is covered by the customer.