FAQs (Frequently Asked Questions)

Delivery

If you place an order before 2:00pm EST, it will be processed on the same day once the payment is verified.

The delivery time is 1-3 business days in Ontario and Quebec, and 2-6 business days in Western and Eastern Canada.

We will provide you a tracking number once Canada Post receives the order.

Please check your junk mail folder for tracking and invoice emails.

There are multiple statuses for an order. Please see below for details:

  • Pending payment – Order received, no payment initiated. Awaiting payment (unpaid).
  • Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
  • Processing – Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
  • Completed – Order fulfilled and complete – requires no further action.
  • On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment.
  • Cancelled – Cancelled by an admin or the customer – stock is increased, no further action required.
  • Refunded – Refunded by an admin – no further action required.

We deliver via Canada Xpresspost.

We currently ship only to Canada for consumers.

For wholesalers, we are looking for global partners and will ship world wide.

We absolutely do our best to ensure the packaging is discreet! There is nothing on the package that will indicate the contents inside the sealed package. In addition, everything is air-tight so no potential smell can leak. We love keeping YOU happy and will constantly improve and update our packaging methods.

Payment

We currently accept Visa, Mastercard and E-Transfers.

  1. Log in to your financial institution’s online or mobile banking and navigate to Interac e-Transfer Send Money.
  2. Select the account you would like funds transferred from.
  3. Add or select a contact and fill out the name and e-mail address (sales@cbdmagic.ca)
  4. Enter in the amount due along with a personalized message (optional). Our accounts are registered so you will NOT need to enter in a password.

We absolutely do our best to provide accurate information and be error free, however there is always potential for human error.

If an error occurs with the order, cbdmagic.ca reserves the right to not honour any pricing errors found on this website when accepting an online order. Any orders with an error in pricing will be refunded. If you notice an error once your order has been completed, please contact Customer Support or refer to our Shipping Policy and Return Policy.

We 100% stand-by personal privacy and take this very seriously. We will never share your information with anyone, period. For more information, please refer to our Privacy Policy.

Orders and Returns

  1. Click on a Product Photo or Product Name to see detailed information.
  2. To place the order, enter in the details (quantity, dosage amount) and select ‘Buy Now’.
  3. If you are a returning customer, login.
  4. If you are a new customer, enter in the billing name, address and delivery information.
  5. It will automatically create a username. You will need to create a password to continue the order.
  6. Select your preferred shipping method.
  7. Once you confirm the order, you will be directed to the payment page.
  8. Select payment method.
  9. Once you get a confirmation, it will be in the “Order Processing” stage.
  10. Once the order has been fulfilled, you will receive an additional email notification.
  1. Go to Your Orders.
  2. Click Cancel Items.
  3. Click the checkbox next to the items you wish to remove.
  4. Click Cancel to complete the cancellation.

General Inquiries: info@cbdmagic.ca
Customer Support: support@cbdmagic.ca
Returns: returns@cbdmagic.ca
E-Transfer: sales@cbdmagic.ca
Wholesale: wholesale@cbdmagic.ca

About CBD

CBD is short for Cannabidiol, a naturally occurring chemical compound classified as a phytocannabinoid and found prominently in the hemp plant. CBD is a specific non-psychoactive cannabinoid which positively affects all biological systems in the body via the endocannabinoid system and is known to provide a host of health benefits for humans and animals.

Cannabinoids are a diverse class of organic chemical compounds that are naturally produced in all manner of living things. When produced within plants they are called phytocannabinoids. When produced within humans and animals they are called endocannabinoids. Our bodies contain hundreds of these endocannabinoids, which act upon our neural cell receptors (CB1 and CB2) altering the release of neurotransmitters. CB1 receptors are located mostly in the brain and CB2 receptors are spread throughout the body. Phytocannabinoids are almost identical in physical structure to endocannabinoids, which allows them to interact with the internal system that our endocannabinoids use, the endocannabinoid eystem or ECS.

Within our bodies there exists a complex network of receptors called the endocannabinoid system or ECS. This system operates throughout the body to send and receive important chemical messages for our health and for maintaining homeostasis in the body. Recent studies have shown that the ECS interacts primarily with our nervous and immune systems and is responsible for balancing and optimizing functions such as sleep, relaxation, appetite moderation, controlling inflammatory and pain responses and enhancing cognitive abilities like mood and memory.

Our endocannabinoid system, under normal circumstances, is maintained by our healthy body’s natural ability to produce endocannabinoids. When there is a deficiency of endocannabinoids in the body due to aging or other impairing factors like stress, it affects how we feel and can become problematic for our optimal functioning. Supplementation with CBD is known to help offset this deficiency and restore optimal health.

Our raw extracts have varying percentages of cannabinoid and cannabidiol (CBD) content, ranging from 10%-99%. Each product has a unique formulation and uses varying ratios of our extract types.

All of our products uses our CBD Isolate (Pure CBD) which has 99.7% purirty.

Generally, for CBD oil tinctures, you can either drop the oil on your tongue or ingest it directly. For our water-soluble CBD products, we highly recommend dissolving it in some kind of beverage.

There is no one answer for this. Please contact a health professional to see what is recommended for you. We generally recommend experimenting to see what feels best to you. Please see our dosage guide for more information.

It is NOT the same. Standard hemp oil, which can be found at a low-cost, is a much different product than our hemp extracts (not from seed). Standard hemp oil is produced by cold pressing the seeds, whereas our hemp extract is a full plant extraction with many components not typically found in the seeds. Hemp seed oil is considered a great nutritive food, however it doesn’t have the naturally occurring terpenes, cannabinoids and other components that our extracts have.

No, CBD is non-psychoactive and will NOT get you high.

All of our products utilizes our CBD isolate extracted at 99.7% purirty! It contains less than 0.3% THC which will not be able to get you high.

Employment drug tests are designed to detect impairment not supplementation so most tests are not designed to detect CBD, but rather to detect THC. Because there are trace amounts of THC in most hemp-derived CBD products, the regular consumption of very high doses of CBD (over 1000mg/day) may trigger a false positive result.

However, it is still extremely unlikely that even high doses of CBD in your system would push you past allowable limits of THC per milliliter of urine. Many employers in legal areas are now looking past a THC-positive test result due to an inability for standardized tests to determine impairment and due to increasing use due to legalization. Please check with any employment law in you area to confirm if this is true for you.

Some pre-surgical medical tests will test for CBD because it interacts with anesthesia. We highly recommend full disclosure of the use of our products with your medical care professionals.

Yes, taking CBD has been proven to be completely safe and non-toxic as long as the hemp plant it is derives from is high in quality and farmed to organic standards.

For pets, when accurate doses are administered (150mg or 250mg), it will be completely safe. Depending on the size and weight of the animal, we recommended only buying products with the “paw” symbol which indicates it is safe for pets.

All of our products require you to be 19+ years of age to purchase.

We do not recommend you providing anyone under the age of 19 any of our CBD products.

No, CBD is not an addictive substance! CBD does not produce an excessive release of dopamine and this is why the euphoria associated with opioids or THC do not occur when taking CBD.

CBD balances natural levels of neurotransmitters in the brain and the nervous system. If there is an excess of one neurotransmitter, CBD will assist in lowering the neurotransmitter. If there is a deficiency in one of the neurotransmitter, CBD will assist with restoring it back to an optimal level.

Early research suggests that developing a tolerance to CBD is the opposite phenomenon of developing a tolerance to THC – this is known as Reverse Tolerance.What this means is overtime, you will need less and less CBD to achieve the same effects over time. THC reduces the effectiveness of receptors in the endocannabinoid system with continued use whereas CBD promotes increased activity in these receptor cells so there is no breakdown of the interaction between CBD and the endocannabinoid system. The CBD in turn will continually stay active without diminishing its own effectiveness.

Cannabidiol is non-toxic with no known fatal overdose levels ever reported!

Studies have shown that chronic use and high doses of up to 1,500 mg/day of CBD is perfectly fine in humans. Doses exceeding this amount may, in rare cases, may result in the minor side effects such as tiredness and may interfere with certain medications. Always consult with your physician before trying our products.

Results will vary from person to person depending on weight, health, body build and experience level. In addition, the usage method, the quality and type of CBD, the metabolic rate and composition also play a role.

Typically, ingesting the CBD Oil tincture can provide relief in as little as 10 minutes on an empty stomach and up to an hour on a full stomach. Chronic conditions may require up to 3 months for effects to be noticeable.

Please always consult with your physician before using our CBD products.

The noticeable effects of CBD generally last for about 4 to 6 hours. CBD concentration in the bloodstream drops significantly each hour after the initial dosage and after approximately 7 hours, its overt effects wear off. However, this doesn’t mean that CBD has fully exited the body. In most cases it takes about 4-5 days for remnants and traces to be eliminated entirely. Until that point CBD will continue to work alongside the natural endocannabinoids to optimize the body’s systems.

Once opened, CBD products have a shelf life of up to 2 years and it will be even longer if kept refrigerated.

We are prohibited to discuss with you any disease or condition in conjunction with our products. Please always consult with your physician before buying our CBD products.

CBD has no harmful side effects when used on its own, however it may interact and interfere with certain medications.

Please always consult with your physician before using our CBD products.

No prescription required!

Yes. All our products use organically grown hemp although domestic hemp production is not organically certifiable to date. All of our oils are organic, non-GMO, and vegan-friendly!

All our products are third-party tested to ensure safety, quality and maximum bio-availability.

No, we thoroughly test our products to ensure it meets any safety standards. If a product is not up to safety standards, we will not be offering it in our shop.