FAQs (Frequently Asked Questions)


ATTENTION: Due to COVID-19, we cannot guarantee delivery times with Canada Post at this time.

We only use Canada Xpresspost – every order comes with a tracking number.

It usually takes 2-3 business days in Ontario & Quebec and 5-8 business days in Western & Eastern Canada.

If you place an order before 2:00 PM EST and the payment was completed, it will be processed on the same day.

For our regular customers, we only ship to Canada.

For wholesalers, please contact us directly for further assistance.

We absolutely do our best to ensure the packaging is discrete! Nothing on the package will indicate the contents inside; everything is air-tight and sealed to perfection.


We currently accept Visa, Mastercard and E-Transfers.

If there was an error with the order, please use Live Chat for immediate assistance. If you were unable to reach a representative, please contact [email protected] for further assistance.

We value your privacy and keep all information confidential. We do not store any Credit Card information as this is processed by our payment processor. For more information, please refer to our Privacy Policy.

Orders and Returns

For immediate assistance, please use the Live Chat.

If you were unable to reach out to a representative, please contact [email protected] for further assistance.

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued.

Please contact [email protected] for more info on how to proceed with your return.

General Inquiries: [email protected]
Customer Support: [email protected]
Returns: [email protected]
E-Transfer: [email protected]
Wholesale: [email protected]

About CBD

CBD also known as cannabidiol is a naturally occurring chemical compound found mainly in the hemp plant. CBD is non-intoxicating which means it will NOT get you high!

Within our body, we have something called the Endocannabinoid System. It is a natural, cannabis-like molecule produced by the human body to aid in the regulation of homeostasis. You can locate endocannabinoids at almost every pain pathway and nerve to immune cells, spinal cord and brain.

Endocannabinoid receptors allow endocannabinoids to bind and signal to the body’s endocannabinoid system to address any bodily functions that are out of balance. This plays a crucial role in regulating a range of functions including sleep, mood, and memory. CBD, which mimics endocannabinoids in the body, could assist in the regulation of homeostasis and thus provide relief from pain and anxiety.

If a product is infused with Full Spectrum CBD, it will contain less than 0.3% THC. This is NOT enough to get you high!

Any other products contain 0% THC and 100% CBD.

We recommend starting with a few drops and see what’s best for you!

For more information, please visit our dosage guide for more information.

Our Full Spectrum CBD contains less than 0.3% THC.

All other CBD products contain 0% THC.

CBD is non-toxic and no cases of deaths has ever been reported.

At worst, it will put you to sleep and provide you the best sleep you ever had!

Results will vary from person to person – it depends on health, weight, body build, experience level and method of consumption.

For example: For an average user, a Pure CBD Oil tincture can provide relief in as little as 10 minutes on an empty stomach and up to an hour on a full stomach. Chronic conditions can take up to 3 months for effects to be noticeable.

If you are on medication, please consult with your physician before using any CBD products.

At CBD Magic, no prescription is required.